Dedicated Server and colocated Rates

24/7/365 Support
We are proud to offer fast, friendly and knowledgeable 24 hour support to our valued clients. Our online ticketing and tracking system provides automatic queuing and tracking of all support requests. Most support requests are handled in less than two hours and often within 10 minutes.

Virtual Dedicated Server and Dedicated Server customers receive automatic priority queuing for all support requests. All other customers receive priority queuing after a ticket has been in queue for two hours.

Immediate telephone support is available 24 hours for any customer experiencing complete loss of website or database services. Immediate non emergency support is available 24 hours for a nominal per incident fee of $135. Customers have the option of requesting a response from an engineer via email or telephone regardless of geographic location.

Online Support
To obtain the fastest response to your support requests, please use our online help / knowledge base first. The KB is updated often and contains answers to many common support issues. Please use our online support system for non emergency support requests.

All email correspondence sent to support must reference an existing support ticket number related to the specific reported problem.

Telephone calls for non emergency technical support will incur support charges. Please do not call our support number for non emergency support unless you intend to purchase and pay for immediate support.

Telephone Support
If you wish to obtain non emergency telephone support, please open a ticket using our online support system, select telephone support and the first available engineer will call you.

All telephone calls for immediate, non emergency, technical support are billable at $135 per incident with the exception of a call back request by a system engineer or developer.

Emergency Telephone Support
A site down emergency is any site experiencing complete loss of website or database services. There is no charge for emergency site down support unless it is caused by your code.

Support Tracking and Status
Track your support requests with our online tracking system.

Colocated Clients :
All telephone calls for immediate, non emergency, technical support are billable at $135 per incident with the exception of a call back request by a system engineer or developer. Colocated customers support is handled through our online ticket system

Hardware and software installation is billable at $135 per incident.
Install and configure, set up new OS is billable at $125 per hour.
Server migration is billable at $125 per hour.
Server patching / upgrade is billable at $125 per hour.
Remote boot / power down/ power up is available with the following options :

Remote powerdown/reboot boxes available on an outlet/device basis at $10 per month

Bandwidth Monitoring and Tracking
We continually track bandwidth allocations and usage on a per-server basis. Real-time graphs and limit-approach warnings help our team manage to optimum levels, and reports are archived for trend analysis and decision-making support.

Rackspace existing clients :
Additional Rackspace is available in various U options
additional -
additional space and bandwidth -
other requirements : switch required for multiple servers - single port hand off

Rackspace new clients :
Click Here for an Instant Quote dedicated / cxolocated quote >>>
Load Balancing :
Available on request

Bandwidth
1 - 10 Mbps 100 Mbit $100/Mbit
11-20 Mbps 100 Mbit $95/Mbit
21-30 Mbps 100 Mbit $85/Mbit
31-40 Mbps 100 Mbit $75/Mbit
41+ Mbps 100 Mbit $65/Mbit

Control Panel
Dedicated and Colocated servers ( linux only ) install and Configure - $125
Monthly Rental of Control Panel - $9.95 per server - unlimited domains