wwbcity.com Support

Submitting a Ticket : All support requests must be submitted to wwbcity.com through our ticketing system.

Support Policies

Unmanaged Dedicated Servers and VPS : Support for your Unmanaged Server is limited to the hardware and network functionality. The base operating system installation is initially supported as well, but only when we first set up your server. Premium Support is available at our standard billable rates:

  • 20 minutes: $45
  • 30 minutes: $65
  • 60 minutes: $95
  • 300 minutes: $395

Please note that when a wwbcity.com Support Specialist performs work on your server they will first need to do an initial assessment. This is billed at $45 for 30 minutes work. Further assessments may or may not be required for your future Premium Support requests depending on how many changes have been made to the server. We will also need a login account (root or other) that has the necessary permissions.

Premium Support examples: configuring mail servers, apache, kernels, writing scripts, cronjobs, reviewing logs, building IP Tables, general server troubleshooting. Premium Support is not limited to these examples. Contact sales@wwbcity.com to schedule an initial assessment and to receive a follow-up estimate for your request.

Managed Dedicated Servers :
wwbcity.com will support any reasonable requests that the customer may have. Beyond all the included managed services, support is limited to two (2) hours per month, afterwhich our Managed Support rates apply. Managed Support billable rates are as follows:

  • 20 minutes: $25
  • 30 minutes: $35
  • 60 minutes: $60
  • 300 minutes: $250

Dedicated Server Reboots

Physical reboots are limited to two (2) free incidents per month. Beyond the second, each server reboot is billed at $30/incident. If it is determined that a reboot is required due to a hardware problem, the reboot is free. wwbcity.com will replace the problematic hardware free of charge if deemed necessary by both the customer and a wwbcity.com representative.

Special Time Requests
All special time requests will be billed at our normal rates plus 50%